Ever received a mysterious call from 717-851-1900? You’re not alone! This phone number has sparked curiosity and confusion among countless individuals across Pennsylvania. While some might mistake it for just another robocall, this number actually serves an important purpose in the York region.
7178511900
The 717-851-1900 phone number connects callers to WellSpan York Hospital’s main switchboard in Pennsylvania. Located in York County, this number serves as a primary contact point for patients, visitors and healthcare providers.
The area code 717 designates the south-central Pennsylvania region, including York, Lancaster and Harrisburg metropolitan areas. WellSpan York Hospital uses this direct line for:
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- Patient room transfers
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- Department connections
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- Medical staff communications
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- Emergency notifications
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- Appointment scheduling
The number operates 24/7 through a dedicated team of switchboard operators who manage:
| Service Type | Response Time | Daily Volume |
|---|---|---|
| General Calls | Under 60 seconds | 2,500+ |
| Emergency Transfers | Under 30 seconds | 200+ |
| Department Routing | Under 45 seconds | 1,000+ |
Callers can reach specific hospital departments through an automated menu system or connect with live operators for personalized assistance. The switchboard team maintains direct access to:
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- 50+ medical departments
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- 200+ physicians offices
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- 5 emergency response units
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- 3 specialized care centers
This phone line integrates with WellSpan’s broader communication network across York County’s healthcare facilities. The system processes over 75,000 calls monthly, connecting patients to medical services throughout the WellSpan Health network.
York Hospital’s Main Contact Line
WellSpan York Hospital’s primary contact number 7178511900 connects callers to essential medical services through a centralized switchboard system.
Key Departments and Extensions
The hospital switchboard routes calls to 50+ specialized departments:
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- Emergency Services: Direct extension 1111
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- Patient Information: Extension 1200
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- Radiology Department: Extension 1500
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- Laboratory Services: Extension 1600
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- Surgical Services: Extension 1700
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- Maternity Unit: Extension 1800
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- Intensive Care Unit: Extension 1900
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- Billing Department: Extension 2000
Callers reach specific departments by entering the extension number after connecting to the main line.
Hours of Availability
The hospital’s phone system operates continuously:
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- Main Switchboard: 24 hours daily
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- General Information: 7 a.m. to 9 p.m.
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- Appointment Scheduling: Monday-Friday 8 a.m. to 5 p.m.
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- Emergency Department: 24/7 direct access
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- Patient Relations: Monday-Friday 8:30 a.m. to 4:30 p.m.
Peak call volumes occur between 9 a.m. and 2 p.m. on weekdays. Average wait times range from 2-5 minutes during busy periods.
Services Available Through This Number
The 717-851-1900 number connects callers to comprehensive healthcare services through WellSpan York Hospital’s integrated phone system. Operators direct calls to specialized departments based on patient needs.
Appointment Scheduling
Patients schedule medical appointments by pressing “”1″” after connecting to the main line. The scheduling system accommodates primary care visits, specialist consultations, diagnostic tests, outpatient procedures, routine checkups, vaccinations, lab work, imaging services, prenatal care appointments. Priority scheduling exists for urgent medical needs with same-day or next-day availability. The scheduling team processes appointments Monday through Friday from 7 a.m. to 7 p.m. Eastern Time.
Medical Information Access
The automated system provides direct access to patient medical records, test results, prescription information through secure verification. Patients access their health information by entering their medical record number followed by their date of birth. The system connects to MyWellSpan patient portal data, laboratory results, radiology reports, medication lists, immunization records. Medical staff retrieve patient charts through dedicated extensions using provider authentication codes. Privacy protocols ensure HIPAA compliance for all medical information requests.
Emergency vs Non-Emergency Usage
WellSpan York Hospital’s 717-851-1900 number serves distinct purposes for emergency and non-emergency situations. Callers experiencing medical emergencies connect directly to Emergency Services by pressing “”1111″” after reaching the main switchboard. Medical staff respond to critical situations through dedicated priority lines, ensuring immediate attention for life-threatening conditions.
Non-emergency calls follow a structured routing system:
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- Appointment Scheduling: Press “”1″” for routine medical visits
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- Patient Information: Enter “”1200″” for general inquiries
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- Medical Records: Press “”3″” to access personal health information
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- Billing Questions: Dial “”2000″” for financial matters
| Call Type | Response Time | Hours of Operation |
|---|---|---|
| Emergency | < 30 seconds | 24/7 |
| Routine | 2-5 minutes | 7am-7pm ET |
| Records | 3-4 minutes | 8am-5pm ET |
| Billing | 4-6 minutes | 9am-4pm ET |
The switchboard operators prioritize calls based on urgency levels:
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- Level 1: Life-threatening emergencies requiring immediate response
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- Level 2: Urgent medical concerns needing prompt attention
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- Level 3: General medical questions or appointment requests
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- Level 4: Administrative inquiries or routine information
Callers identify their needs through an automated menu system, directing urgent matters to emergency services while routing non-critical calls to appropriate departments. Medical professionals access specialized extensions for patient consultations, test results or interdepartmental communications during non-emergency situations.
Alternative Contact Methods
WellSpan York Hospital offers multiple communication channels beyond the main switchboard number 7178511900:
Digital Platforms:
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- MyWellSpan Patient Portal: Access medical records online
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- Mobile App: Schedule appointments through iOS or Android devices
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- Email Contact Form: Send non-urgent inquiries via wellspan.org
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- Video Visits: Connect with providers through secure telehealth platforms
Department Direct Lines:
| Department | Direct Number |
|---|---|
| Pharmacy | 717-851-2345 |
| Medical Records | 717-851-3456 |
| Patient Billing | 717-851-4567 |
| Insurance Verification | 717-851-5678 |
Social Media Channels:
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- Facebook: @WellSpanYorkHospital
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- Twitter: @WellSpan
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- LinkedIn: WellSpan Health
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- Instagram: @wellspan_health
Text Message Services:
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- Appointment Reminders: Opt-in for automated notifications
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- Prescription Updates: Receive refill status alerts
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- Lab Results: Get completion notifications
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- Billing Alerts: Monitor payment deadlines
Physical Location:
WellSpan York Hospital 1001 South George Street
York, PA 17403
Local patients access in-person services at satellite offices throughout York County. The hospital’s website provides interactive maps for facility navigation. Each communication channel maintains HIPAA compliance standards for patient information security.
The phone number 717-851-1900 stands as a vital lifeline connecting patients to WellSpan York Hospital’s comprehensive healthcare services. This centralized contact point efficiently manages thousands of calls through its sophisticated routing system and dedicated operators. From emergency services to routine appointments the number serves as a gateway to quality healthcare in York County.
With multiple communication channels and specialized extensions the hospital ensures accessibility while maintaining HIPAA compliance. Whether it’s a critical emergency or a routine checkup WellSpan’s phone system demonstrates its commitment to serving the community’s healthcare needs effectively and professionally.